1
Introduction
BCGames (bcgames.io) is a licensed international online gaming platform. We believe that every user's privacy is a fundamental right. This Privacy Policy ("Policy") has been established to ensure complete transparency between BCGames and its users regarding how your personal information is handled.
By using BCGames's website, mobile app, or any of our services, you agree to this Privacy Policy. Please read it carefully. If you have any questions, don't hesitate to get in touch with us.
Key Points: This Privacy Policy applies to the bcgames.io website, the BCGames mobile app, and all services operated under BCGames. Third-party websites are governed by their own respective privacy policies.
Thousands of players in Bangladesh trust BCGames because transparency is at the core of everything we do. This Privacy Policy is written in plain, easy-to-understand English so every user stays fully informed about their rights and how their data is protected.
2
What Information We Collect
BCGames only collects information needed to deliver quality service, protect your account, and meet legal obligations. The table below outlines what data is collected and why:
| Data Type |
Example |
Reason for Collection |
| Identity Information |
Name, date of birth, national ID |
KYC Verification & Age Confirmation |
| Contact Information |
Email, phone number |
Account Communications & Notifications |
| Financial Information |
Mobile Pay/Nagad number, bank account |
Deposit & Withdrawal Processing |
| Device Information |
IP address, browser, operating system |
Security & Fraud Prevention |
| Gaming History |
Bets, wins/losses, game types |
Responsible Gaming & Service Improvement |
| Transaction Information |
Deposit/withdrawal amounts and timestamps |
AML Compliance |
Automatically Collected Information: When you browse BCGames, certain information is collected automatically — such as your IP address, browser version, page visit times, and referrer URL. This information is used for site improvement and security purposes.
3
How Your Information Is Used
BCGames uses the information it collects for the following purposes:
- Account Management: Personal information is required to create, verify, and manage your account.
- Payment Processing: Financial information is used to securely process deposit and withdrawal transactions.
- Customer Service: Your contact information is used to resolve issues and respond to your inquiries.
- Security Verification: Device information is used to detect and prevent fraud, money laundering, and unauthorized access.
- Responsible Gaming: Gaming behavior is monitored to identify problematic gaming patterns.
- Legal Obligations: Your data is used to provide required information to regulatory authorities and to comply with AML regulations.
- Service Improvement: Aggregate (non-personal) data is analyzed to improve the platform and develop new features.
- Promotional Communications: With your consent, we'll keep you informed about new offers and promotions.
Marketing Communications: BCGames will not send marketing emails or SMS without your consent. During registration, you will have the option to opt in or out of marketing communications. You can change your preferences at any time from your account settings.
4
Data Sharing & Disclosure
BCGames never sells your personal information. However, data may be shared in the following limited circumstances:
- Payment Providers: Approved payment gateways including Mobile Pay, Nagad, and Rocket only receive the information necessary to process transactions.
- KYC Verification Services: Required documents are shared with trusted third-party organizations for identity verification purposes.
- Law Enforcement Agencies: We are required to share information with regulatory authorities when mandated by a court order or legal obligation.
- Technology Service Providers: Some data may be shared with hosting, cybersecurity, and analytics providers under strict data protection agreements.
- Business Transfer: In the event of a merger or acquisition, the new owner will have access to data under the terms of this Privacy Policy.
Important: BCGames has strict Data Processing Agreements (DPAs) in place with all third parties with whom data is shared. They may only use the data for specified purposes and are required to delete it thereafter.
5
Cookies & Tracking Technologies
BCGames uses cookies and similar tracking technologies on its website and app to improve the user experience. Cookies are small text files stored on your device.
Types of cookies BCGames uses:
- Essential Cookies: These are essential for maintaining your login session and keeping your account secure. Disabling them will prevent the platform from functioning correctly.
- Functional Cookies: Used to remember your preferences such as language, theme, and more.
- Analytical Cookies: To understand which pages are used most. This data is not personally identifiable.
- Marketing Cookies: Used solely with your consent to display relevant advertisements.
You can manage or delete cookies at any time through your browser settings. Keep in mind that disabling essential cookies may cause some features to stop working properly.
6
Data Security Measures
BCGames maintains the highest industry standards to keep your data secure. Our security measures include:
- 256-bit TLS/SSL encryption across all data transmissions.
- AES-256 encryption for data at rest.
- Two-factor authentication (2FA) available.
- Regular security audits and penetration testing are conducted.
- Restricted staff access — only authorized personnel can access personal information.
- 24/7 cybersecurity monitoring.
- Policy to notify users within 72 hours in the event of a data breach.
You also have responsibilities: Beyond technical safeguards, use a strong password to keep your account secure, never share your login credentials with anyone, and report anything suspicious to us right away.
7
Your Rights
BCGames respects your data rights. You have the following rights:
Right to Access
You have the right to know what personal information BCGames holds about you.
Right to Rectification
You may request a correction if any of your information is inaccurate or incomplete.
Right to Erasure
You may request deletion of your data unless we are required to retain it by law.
Right to Restrict Processing
In certain circumstances, you may request that processing of your data be restricted.
Right to Data Portability
You can request your personal data in a structured format and transfer it elsewhere.
Right to Object
You can object to your data being used for marketing purposes.
To exercise your rights: To exercise any of the rights above, email us at support@bcgames.io. We will respond to your request within 30 business days. Additional information may be requested to verify your identity.
8
Data Retention Period
BCGames does not retain data beyond what is necessary. Retention periods for each data type are outlined below:
| Data Type |
Retention Period |
| Account & Identity Information |
5 years after account closure (as required by law) |
| Transaction Records |
7 years (as required by financial regulations) |
| Gaming History |
3 years after account closure |
| KYC Documents |
5 years after account closure |
| Customer support communications |
2 years after last contact |
| Website Logs & Cookies |
Up to 13 months |
| Marketing Preferences |
Deleted immediately upon opt-out |
Once the retention period expires, data is automatically deleted or anonymized securely.
9
Protection of Minors
BCGames strictly prohibits anyone under the age of 18 from using the platform. Our policies for protecting minors:
- Age verification is mandatory at registration.
- National ID or birth registration certificates are verified as part of the KYC process.
- If a minor's account is identified, it will be immediately closed and any deposited funds will be returned.
- BCGames does not intentionally collect any personal information from minors.
To Parents: If your child has accidentally created a BCGames account, please contact support@bcgames.io immediately. We will act promptly and no information will be retained.
10
Third-Party Services & Links
The BCGames platform integrates certain third-party services — such as payment gateways and game providers. These services may have their own privacy policies.
BCGames is not responsible for the privacy practices of these third-party services. However, we do ensure that:
- All third-party partners are required to comply with strict data protection standards.
- They may only use your data for the purposes defined in their contract with us.
- No information is shared with third parties without a Data Processing Agreement (DPA).
Game Provider: Some games available on BCGames are developed by third-party game studios. Certain data related to your gaming behavior may be shared anonymously with these studios while you play.
11
Policy Updates
BCGames reserves the right to update this Privacy Policy as needed. When changes are made:
- The "Last Updated" date at the top of this page will be revised accordingly.
- For significant changes, a notice will be sent to your registered email address.
- Continued use of the platform after any changes will be considered acceptance of the updated Policy.
If you do not agree to the updated policy, you may request account closure and withdraw your available balance.
Tip: Check back on this page regularly, especially after receiving a notice of updates. Staying informed about your privacy rights is your best protection.
12
Contact Us
For any questions about this Privacy Policy, to exercise your data rights, or to file a complaint, please reach out through the channels below:
- Email: support@bcgames.io
- Live Chat: Click the chat button in the bottom-right corner of the platform.
- Support Hours: 7 days a week, 24 hours a day.
- Response Time: 24 hours for general requests; 30 business days for complex data requests.
Data Protection Officer: For serious privacy concerns, you may write directly to our Data Protection Officer:
support@bcgames.io — Write "DPO Request" in the subject line.